Standard Operating Procedures (SOP) of Aarshi Learning

At Aarshi Learning, our Standard Operating Procedures (SOP) are designed to ensure efficient, transparent, and high-quality operations across all facets of our EdTech platform. These procedures are integral to maintaining our commitment to delivering a seamless learning experience for students and educators alike. The SOP covers key workflows, guidelines, and best practices for course development, content delivery, platform management, and user support.

1. Course Development & Approval
Content Creation: All course content must align with Aarshi Learning’s educational standards, ensuring relevance, accuracy, and value for learners. Subject Matter Experts (SMEs) are responsible for developing content that meets curriculum objectives and learner outcomes.
Internal Review: After creation, courses undergo a multi-tiered review process that includes instructional members, quality analysts, and curriculum specialists. This ensures that the content is pedagogically sound, fact-checked, and aligned with current educational standards of NAAC.
Final Approval: Once reviewed, the content is submitted for final approval by the education board, ensuring it adheres to the platform’s mission of delivering impactful, high-quality  and affordable education .

2. Content Delivery
Learning Management System (LMS) Integration: All approved courses are uploaded onto our LMS in a structured format, ensuring easy navigation for learners. Courses must include interactive elements, multimedia, and assessments to engage students effectively.
Content Updates: Regular updates are scheduled to ensure that course content remains current and in line with industry trends. SMEs and content teams periodically revise and update materials based on user feedback and educational advancements.

3. Educator and Instructor Guidelines
Instructor Onboarding: Instructors are provided with comprehensive on-boarding to familiarize them with platform policies, teaching methodologies, and the technical tools available on the LMS. They must complete training on course delivery, assessment design, and learner engagement.
Content Delivery Best Practices: Instructors are expected to follow best practices, including providing timely feedback to students, fostering active participation, and maintaining high levels of professionalism in all interactions.

Performance Monitoring: Instructors' performance is monitored through student feedback, course completion rates, and regular performance reviews to ensure high educational standards are maintained.

4. User Management and Support
User Registration: A streamlined, user-friendly process allows students and educators to register on the platform. Personal information is collected following data privacy regulations, and user accounts are set up securely.

Account Management: Users are responsible for maintaining the confidentiality of their account information. The platform provides tools for password recovery, account updates, and profile management.

Customer Support: A dedicated customer support team is available 24/7 to assist users with technical issues, platform navigation, and any other queries. Support channels include live chat, email, and phone support.

5. Assessment & Feedback Mechanism
Assignment Submission and Grading: Students submit assignments through the platform’s LMS, and instructors are required to grade and provide feedback within a specified time frame. Grades are published transparently, and students can track their progress.

Continuous Improvement: Feedback from learners is collected through surveys, course ratings, and direct communication. This feedback is crucial in identifying areas for improvement in course content, instructor performance, and platform functionality.

6. Security and Data Privacy
Data Security Protocols: Aarshi Learning prioritizes user data protection by employing encryption, secure servers, and compliance with data protection regulations. Regular security audits are conducted to prevent unauthorized access.

Privacy Policy Adherence: All employees and users are required to adhere to the platform’s privacy policy, ensuring the confidentiality of personal and educational data.

7. Platform Maintenance & Updates
Scheduled Maintenance: Regular platform maintenance is scheduled to ensure optimal performance. Users are informed in advance about downtime or updates to prevent disruption of learning activities.

Bug Reporting & Resolution: Users can report technical issues directly through the platform’s support system. The tech team prioritizes and resolves bugs in line with the severity of the issue, ensuring smooth operation of the platform.

8. Compliance & Ethics
Adherence to Educational Standards: All courses and platform activities comply with the latest educational guidelines and frameworks, ensuring that learners receive a high-quality education that meets global standards.

Code of Conduct: All platform users, including educators and learners, must follow the platform’s code of conduct, which promotes respectful communication, academic integrity, and ethical behavior. Any violation of these standards may result in disciplinary action, including account suspension.

By following these SOPs, Aarshi Learning ensures that its operations remain consistent, effective, and aligned with its core values of delivering transformative education. These procedures provide clear guidance for employees, educators, and users, promoting a collaborative and supportive learning environment while maintaining high operational standards.